Security Incidents
Please report suspected IT security incidents promptly. This helps us quickly evaluate the situation to contain the problem, ensure that other computers have not been affected, and determine if sensitive information may be at risk.
Contact the IT Services Team on 01636 551133 (ext. 1133) immediately to report:
- Virus, spyware, or other malicious programs found on your computer.
- Any attempts to break into your computer over the network.
- Any unauthorized disclosure of sensitive information stored on a computer.
- You have opened an attachment or clicked a link that was malicious.
Please provide the following information:
- What you have observed.
- Whether the situation may involve more than one computer.
- The date and time the incident occurred.
- The name, serial number, and IP network address of the computer (if known).
- The location of the computer.
- Whether or not any potentially sensitive information is stored on the computer.
Report a Suspicious Email
Although your first instinct may be to delete suspicious emails, we recommend that you report them to our IT Services team. We will examine the email and, if necessary, advise you of any further steps you may need to take.
Microsoft Outlook (Desktop client)
- Select the suspicious email in Outlook.
- Press Control-Alt-F to open a draft email message with the suspicious email as an attachment.
- Add itsupport@mitretrust.org.uk in the To: field and send the email.
Microsoft Outlook Online (Online via Office 365)
- Select New and click the icon in the upper right-hand corner of the message to compose it in its own window.
- Drag the suspicious email into the body of the new message to make it an attachment.
- Add itsupport@mitretrust.org.uk in the To: field and send the email.